Ricardo Langwieder-Görner

Ricardo Langwieder-Görner is a global leader with over 25 years in customer experience, digital transformation, and BPO, driving growth across six continents.

His expertise supports founders in:

• Become Scalable & Sustainable — AI for operational discipline
• Integration Success — Customer experience leadership
• Strategic Positioning — BPO and operational efficiency
• Transition — Venture building perspective

Having lived and worked across Europe, South America, the U.S., Asia, the Middle East, and Africa, Ricardo combines a deep understanding of diverse markets with an unparalleled ability to drive growth and transformation. As a Strategic Advisor at A8 Innovation, Ricardo leverages his expertise to guide startups, scale-ups, and corporates toward scalable success.

Ricardo has co-founded multiple ventures, including ArturoX, a next-generation digital solutions company, and Blurivr, a professional services agency specializing in smart sourcing for North Africa. As a former CEO of major organizations like Silah Gulf and Majorel Egypt, Ricardo has demonstrated excellence in building and scaling operations, particularly in emerging markets. His leadership extends to innovative technologies, successfully integrating AI and digital customer experience solutions for industry leaders.

• Customer Experience Leadership: Developed and implemented cutting-edge CX strategies for global organizations, enhancing customer satisfaction and loyalty.
• Operational efficiency and scalability.
• Business Process Outsourcing: Led high-value outsourcing projects  for blue-chip F500 organizations across the globe
• Digital Transformation & AI Integration: Successfully implemented advanced AI solutions for BPO and customer-centric organizations, driving operational efficiency and scalability.
• Strategic Growth Initiatives: Led high-value transformation projects and expansions, including launching regional hubs for Alorica in Cairo and Cape Town.
• Venture Building & Investment: Co-founded ArturoX and Blurivr, leveraging innovative solutions to address complex challenges in digital transformation and outsourcing.
• Operational Excellence: Streamlined workflows and optimized global operations across sectors to achieve sustainable growth.
• Mentorship & Advocacy: Guided startups and emerging leaders, fostering innovation and talent in the digital and outsourcing sectors.

• CEO Majorel: Scaled the organization to over 7500 employees and over $55M in Revenue.
• CEO, Silah Gulf: Scaled the organization across the GCC, transforming it into a regional leader in customer experience solutions.
• Managing Partner, Arthur Lawrence MEA: Delivered management consulting and technology advisory services with a focus on CX and BPO sectors.
• Regional VP, Alorica MEA: Established operations in key regions, driving growth and operational efficiency.

Ricardo’s career spans leadership roles in Europe, Africa, the Middle East, and the Americas, with a focus on high-growth markets. His ability to navigate cultural and operational complexities has earned him recognition as an industry leader and trusted advisor.

Ricardo’s passion for precision and innovation extends to his personal pursuits, including flying as a certified flight instructor, scuba diving, and mentoring emerging leaders. Ricardo is also passionate about high-impact CSR projects.